FAQs

FAQs 

How do I track my order? 

Once your order is ready to be shipped you will receive an email notification with your tracking number. Please allow 2-3 days for processing on all orders. 

Why hasn't my international item been delivered to me yet? 

International orders are subjected to clear customs. Depending upon volumes at customs, delays may occur. If you track your item online and the status shows it is with customs, please note we cannot intervene or cancel the order, but will be delivered by the carrier upon release. 

How can I contact you? 

Please contact us at info@atielahfashion.com. 

What if I received the wrong item? 

Please email us at info@atielahfashion.com. Inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

What do I do if I put the wrong address? 

You are also responsible for your order if you enter the wrong shipping address. Please email us immediately if you enter information incorrectly, we will update your order if it has not been shipped yet. 

However, we are not responsible for items that are lost or damaged during shipping. 

How do I take care of my clothes? 

Gentle hand wash or place in a washing machine with similar colors in cold soapy water inside out. Rinse in cold water. Hang dry or leave flat to dry in shaded area. Use the cotton setting when ironing. 

I want to edit or cancel my order? 

Orders can only be canceled or edited if they are not in processing. Most orders are in processing within 3 hours of purchase. Please reach out to customer support at customersupport.lillyskloset.net to see if your order can still be edited or canceled. 

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