Refund policy

Return & Store Credit Policy

At Atielah, we’re committed to delivering Afrocentric fashion that’s crafted with care and intention. Because our pieces are made in limited quantities and often through preorder, we’ve outlined our return and store credit policy clearly to ensure fairness for both our customers and our growing brand.

Return Instructions

To start a return, visit our Return Portal within 14 days of receiving your order.

Returns & Store Credit

We do not offer refunds. All returns are processed as store credit.

Our return policy is valid for 14 days from the delivery date. Items must be received within this window to qualify for store credit.

If your return is received after 14 days, a 50% restocking fee will apply.

Returned items must be:

  • Unworn, unwashed, and unaltered
  • Returned in original packaging, with accessories and return card
  • Accompanied by the packing slip

Exchanges & E-Gift Store Credit

We do not offer direct exchanges. Due to limited stock, we cannot guarantee availability once your return is processed.

Upon approval, store credit will be issued in the form of an Atielah E-Gift Card within 3–5 business days. It can be used like a coupon code at checkout.

If you have not received your store credit within 5 business days after your item is returned, please email us at atielahfashion@gmail.com with your order number, return request ID, and return tracking number.

Return Shipping

Customers are responsible for return shipping costs. Shipping charges are non-refundable, except in cases where we made an error with your order.

Final Sale & Gift Cards

We do not accept returns on:

  • Gift cards
  • Clearance or final sale items

Returns of these items will either be denied or incur a 50% restocking fee.

Damaged, Defective, or Incorrect Items

Please inspect your items upon delivery. If your item is defective, damaged, or incorrect, contact us within 2 days of receiving your package. We will evaluate the issue and work quickly to resolve it.

Order Cancellations

Orders—including preorders—must be cancelled within 24 hours of purchase. Cancellation requests are not guaranteed, as processing may begin immediately. Once shipped, orders cannot be cancelled.

Editing Orders

Please double-check your order details before checkout. We may not be able to make changes to sizes, products, addresses, or discount codes once your order is placed.

Price Adjustments

Due to demand and exclusive releases, we do not offer price adjustments or credits for price differences after purchase.

Helpful Links

Need sizing help? Visit our Size Guide.

Need to contact us? Go to our Contact Page.